2018: The Year of Humanity (Customer Experience Trends)

Every year, Temkin Group publishes a list of customer experience (CX) trends for the year. They deemed 2018: The Year of Humanity.

Predictions include preemptive problem resolutions, digital integration, and experience design orientation.

Check out the rest of the trends in the infographic below.

Customer Experience Trends

Infographic originally posted by Temkin Group.

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